At Milestone Smalls, we are committed to ensuring a smooth and efficient delivery process for our customers. This Shipping and Delivery Policy outlines the terms and conditions governing the delivery of our products to your specified address.

2. Delivery Calculation

2.1. Delivery Fees: Delivery fees are subject to change and may vary based on promotions or special offers. The delivery cost will be clearly indicated on your order summary before you proceed with payment.

2.2. Delivery Cost: Due to the nature of the products, we sell, delivery costs for some items cannot be provided during the checkout process and will be quoted for separately. The cost of delivery is calculated based on the total weight, volume of the products you order, quantity, as well as the delivery location.

3. Delivery Process

3.1. Delivery Address: To ensure accurate and timely delivery, please provide us with a complete and accurate delivery address, including any specific delivery instructions or access codes.

3.2. Delivery Partner: We will arrange the delivery of your order using a delivery company of our choosing, based on the most efficient and cost-effective option available at the time of your order.

3.3. Delivery Time frame: The estimated delivery time frame will be communicated to you during the ordering process. While we strive to deliver your order as quickly as possible, please note that delivery times may vary based on factors beyond our control, such as weather conditions, traffic, or unforeseen delays.

3.4. Delivery Confirmation: Once your order has been dispatched for delivery, you will receive a confirmation email that your order is out for delivery.

4. Receiving Your Delivery

4.1. Recipient’s Presence: To ensure a successful delivery, please ensure that someone is present at the delivery address during the scheduled delivery time frame. If no one is available to receive the order, the delivery company may attempt re-delivery or leave instructions for you to arrange collection.

4.2. Inspection of Goods: Upon receiving your order, please inspect the products for any damage or discrepancies. If you discover any issues with your order, please refer to our Returns and Refunds Policy for information on how to address them.

5. Delivery Restrictions

5.1. Geographic Restrictions: Milestone Smalls currently delivers to addresses within our specified service areas. We reserve the right to limit or refuse deliveries to certain locations at our discretion. We will refuse delivery if we are unable to find a courier that will deliver to the client location within our pricing requirements.

5.2. International Shipping: If you would like delivery outside of South Africa, please contact us so that we can request the delivery quotations. At present, the website only offers delivery within South Africa.

6. Contact Information

If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact us at the following:

  • Milestone Kitchens Offices: 076 949 5745
  • Milestone Kitchens Showroom: 082 891 1719
  • Cape Town Sales Warehouse: 076 908 0565

Thank you for choosing Milestone Smalls. We look forward to delivering our practical and pretty kitchen accessories to your doorstep.